I’ve paid with my bank account using Accrue. How do I actually use the reward I earned?
You’ll get an email from us after you complete your purchase. You can click the link in that email to claim your reward. You’ll see your wallet balance reflect any rewards you’ve earned from paying with your bank account.
To spend your merchant credit, click the “Spend” at the bottom of your wallet home page. There you’ll see instructions for completing a purchase with your wallet balance
How soon after completing a purchase from my bank account can I use the reward I’ve earned?
Once you make your payment you can claim your merchant credit from the emai sent to the address you providedl. Once you have claimed your credit it typically takes 3-5 days to process.
Do I have to claim my merchant credit within a certain time frame?
No, you can claim your merchant credit any time after you complete your purchase.
Do I have to redeem my merchant credit within a certain time frame?
No, you can use your merchant credit at any time after claiming.
What happens if I purchase something that costs less than the value of the merchant credit in my wallet?
You’ll have the remainder of your merchant credit available to spend in your wallet for a future purchase.
What happens if I purchase something that costs more than the value of the merchant credit in my wallet?
Before receiving your debit card from Accrue, you will be asked to provide a secondary form of payment. If your purchase is more than the merchant credit in your wallet, that form of payment will be charged the difference.
Can I withdraw my merchant credit if I don’t want to make another purchase with Accrue?
No, this can only be applied to future purchases with that merchant and cannot be redeemed as cash.
What happens if I want to return my purchase paid for with my linked account? Where will my money go?
If you return a purchase made by linking your bank account, then the merchant will follow their process and return the funds to the linked account you used to make the purchase.
Accrue will void the credit earned for that purchase. Your money will be available in your account 3-5 business days after you initiate the request and the refund is processed.
Can my linked bank account be overdrawn because of Accrue Pay?
Accrue runs a balance check to help prevent overdrafts at the time of purchase. However, it's worth noting that in the case of a one-time purchase, Accrue's balance check may not always account for pending transactions, which could potentially result in an overdraft.
Can I earn more credits for purchases with my bank?
Yes! You can earn credit everytime you pay by bank at the merchant to be sent to your Accrue wallet.
Also, once you have a wallet, you can continue to make deposits to that wallet with your bank account or debit card and earn rewards for every deposit that can be used to make a future purchase.
Can I use the merchant credit even if I’m getting other discounts?
Yes, Your Accrue wallet will work separately from any other discounts, promotions, or sales that may be available.
What if I can’t access the email that I used with my purchase?
If you are unable to access your inbox or if you do not see the email from us you can contact support