Wondering how Accrue can offer rewards, when you will receive them, or how you can use them? Below are some frequently asked questions about how our rewards work.
Where do the rewards come from?
Merchant partners have teamed up with Accrue to offer reward money towards your purchases with them. Every deposit you make to your wallet will earn your rewards. This helps you save quicker for the things you want and reward you for doing so.
How do I earn rewards?
Set up a wallet with Accrue to save for one of our partner merchants. Start making deposits, and you will earn rewards with every deposit.
How do I get the highest amount of rewards?
Your reward amount will increase as you make deposits and actively work towards your savings. It can also decrease for inactivity. Your account is considered inactive after 30 days of no action, The best way to guarantee the most rewards for your purchase is to keep your account active by depositing at least monthly towards your goal.
Can they be used on my purchase or are they money off a future purchase?
All rewards you earn can be used towards your purchase. For example: If you are planning to buy something for $100 you will set that as your goal. As you make deposits towards that goal you earn rewards along the way. If you earn $10 in rewards you would only need to deposit $90 towards that $100 goal.
If I transfer my money to a new savings goal will the rewards transfer with it?
Each merchant has a different reward offer. You will get the earn rewards at the rate the new merchant offers. However, you will retain the level you previously earned for deposits you make to the new wallet. For example, suppose you were earning the maximum amount of rewards on your deposits. In that case, your rewards will be recalculated depending on the maximum rewards the new merchant offers.
What if I spend less than my savings goal?
Rewards are applied at the time of purchase on a prorated basis.
For example: If you have a $500 balance including $400 in your deposits and $100 in earned rewards and you make a purchase for $250 (50% of total savings goal balance) then you would use $200 in your deposits and $50 in rewards. The remaining balance would stay in your savings until you make another purchase or stop your savings and withdraw.
What if I spend more than my savings goal?
We offer a buffer amount to make your purchase in case the amount is over your savings goal. If you spend more than what is in your savings, we will issue a one-time transaction from your payment source to cover the remainder. You will still earn rewards on the one-time deposit that will be added to your wallet for your next purchase.
For example, If you had a savings goal of $500 and were earning 10% in rewards at the time, and your total purchase amount was $600. We would issue a one time transfer from your attached payment source for $100. You would then have $10 in rewards added to your account to use later.
How do I contact Accrue if I have more questions?
You can email us at any time at support@accruesavings.com and someone from our support team will be in touch.
You can also call 1-844-918-3672 if you prefer to speak to a representative.